Consumer Disclosures-Notices 

California

Under California Civil Code Section 1789.3, users located in California are entitled to the following consumer rights notice: We are located at 3120 Fairview Park Drive, Suite 300, Falls Church, VA 22042. If you have a question or complaint regarding the Service, please contact us by email or toll-free telephone using the information provided through the “Contact Us” link on the Site. California residents may also reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

Colorado

Colorado Public Utilities Commission Notice: The Public Utilities Commission (PUC) gives consumers the opportunity to file informal complaints about problems with the communications services that the PUC regulates. Complaints can be filed through: https://puc.colorado.gov/inmate-communication-services or https://puc.colorado.gov

Minnesota

In keeping with Minn. Stat. §241.252 Sec. 11 (2022), the restrictions in these Terms of Use do not apply to AdvancePay Accounts or Friends and Family Accounts in Minnesota. For details, see Minnesota Revised Tariff No. 2, https://www.cards.commerce.state.mn.us/security/search.do?documentId={703CA088-0000-CB16-B20B-23024E706B5A}, which provides that “Calls originating from Correctional Institutions managed by the Minnesota Department of Corrections – effective July 1, 2023, there is no charge to the individual initiating the communication or to the individual receiving the communication.”

New Mexico

Consumer complaints can be filed directly with the Public Regulation Commission at the following address or with the Consumer Relations Division at the following phone number:

Consumer Complaints | Quejas del Consumidor
New Mexico Public Regulation Commission
Consumer Relations Division*
P.O. Box 1269 | Santa Fe, NM 87504
Consumer Relations Division – 1-888-427-5772